Returns & Refund Policy

1. Refund Eligibility

Refunds may be granted under the following circumstances:

• Services were not delivered as described at the time of purchase.
• A verified technical issue prevented access to purchased services.
• Duplicate transactions or billing errors occurred.
• Cancellation request submitted within the eligible timeframe.

All refund requests are subject to review and approval by ZENVARITH.

2. Time Limits for Requests

Refund requests must be submitted within 14 calendar days of the original purchase date unless otherwise specified in a written agreement.

Requests received after this period may not be eligible for review. Certain promotional or discounted services may have shorter eligibility periods, clearly stated at checkout.

3. Request Process

To initiate a refund request:

1. Email our support team with your order reference number.
2. Provide a clear explanation of the issue.
3. Attach any relevant documentation or screenshots.

Our team will acknowledge receipt within 2 business days and provide a resolution within 7 business days.

4. Conditions for Approval

• The service has not been substantially used or completed.
• No breach of our Terms of Service has occurred.
• The request is made by the original purchaser.
• Payment was successfully processed and verified.

Approved refunds will be processed using the original payment method whenever possible.

5. Exclusions

Refunds will not be granted in the following cases:

• Change of mind after service delivery has begun.
• Failure to use the purchased service within the access period.
• Violations of usage policies.
• Third-party service interruptions outside our control.

6. Contact Information

For all refund and return inquiries, please contact:

ZENVARITH Customer Support
Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC)

We are dedicated to resolving concerns quickly and professionally to ensure a smooth and transparent experience.